Complaints Procedure

The procedures outlined below have been devised in the interests of fairness, and of achieving a speedy resolution to complaints. If there is anything about them that is not clear, please do not hesitate to contact us by telephone (01-6489130 or local 1890 208 080) or by email (info@pressombudsman.ie).  

There is no charge for our services


How long do I have to complain?

All information in relation to a complaint must be received within three months of publication of the article, or of the behaviour of a journalist taking place.

In the case of an article published online, the date of publication is the date upon which the article was first published online.


What can I complain about?

You can make a complaint about any article that personally affects you and has been published by a member publication of the Press Council of Ireland, if you think that it breaches the Code of Practice.

You can also complain about the behaviour of a journalist if you feel that that behaviour involves a breach of the Code of Practice.


Who can make a complaint?

Any person or organisation that can show that, in the opinion of the Press Ombudsman, they are personally affected by the material that was published or the journalistic behaviour.


What publications are members of the Press Council of Ireland?

Member publications are listed here, and include:

·        All daily and Sunday newspapers published in the Republic of Ireland

·        The majority of regional newspapers

·        Many Irish-published magazines

·        Some online news publications

·        The associated digital outlets of member publications


How long will it take for my complaint to be considered?

The time to process a complaint will vary.   Complaints are usually resolved through conciliation within about four to six weeks.  If the complaint is referred to the Press Ombudsman for a decision, it may take a further two weeks for him to make a decision.  If his decision is appealed, that will lengthen the process again.


Is the complaints process confidential?

Yes – the complaints process is confidential until all aspects of the process are completed.

 

MAKING A COMPLAINT

What should I do first?

You are first required to complain in writing, by post or email, to the editor of the publication concerned. You should mark your complaint “Confidential – not for publication”.

If, within two weeks from the date of your complaint to the editor, you do not receive a reply, or you are dissatisfied with the reply you have received, you can then complain in writing to our Office.  Please remember that all information about your complaint must be submitted to our Office within three months of publication of the article under complaint, or of the journalistic behaviour taking place.


How do I make my complaint to the Office of the Press Ombudsman?

The complaint must be made in writing, by email or post, and must:

  1. refer to an article published within the last three months by a member publication of the Press Council of Ireland (in the case of an article published online, the date of publication is the date upon which the article was first published online) and/or refer to the behaviour of a journalist that took place within the last three months;
     
  2. show that, in the opinion of the Press Ombudsman, you are personally affected by the article or  journalistic behaviour;
     
  3. in the opinion of the Press Ombudsman, be supported by sufficient evidence of a possible breach of the Code of Practice and is neither vexatious nor insignificant;
     
  4. indicate which Principle or Principles of the Code of Practice you feel may have been breached, and why;
     
  5. be accompanied by a dated copy of any article under complaint or any other relevant material;  
     
  6. be accompanied by a copy of the exchange of communications between you and the editor;
     
  7. be made by you or somebody nominated to act on your behalf.

There is no appeal against an administrative decision in relation to the requirements of the complaints procedures of the Office of the Press Ombudsman.


What if the subject matter of the complaint is the subject matter of court proceedings?

If the subject matter of the complaint is the subject matter of court proceedings in Ireland, consideration of your complaint will be postponed until the conclusion of the court proceedings, provided that the court proceedings conclude within two years and all information in relation to the complaint is submitted within the three month deadline.


What if I want to make a complaint where other people are named in the article?

If you are not named in the article, but you have satisfied the Press Ombudsman that you are personally affected by it, and if the article names another individual or individuals who may, in the opinion of the Press Ombudsman, also be personally affected by the article, the Press Ombudsman shall generally require the written permission of any such individual or individuals before he can consider your complaint.


How will my complaint be considered?

The Office will, in the first instance, seek to have your complaint resolved speedily by a process of conciliation between you and the editor of the publication concerned.   

This may involve mediation between the parties, if both parties are agreeable.     

If your complaint cannot be resolved through conciliation or mediation, it will be referred to the Press Ombudsman for a decision. 


What happens if my complaint is referred to the Press Ombudsman?

The Press Ombudsman will make a substantive decision on your complaint after considering all of the material on file and making any further enquiries he believes to be necessary.   This decision will be sent to you and to the publication concerned.

The Press Ombudsman’s decision may take one or more of the following forms:

(a)   he can decide to uphold your complaint, either in full or in part;

(b)  he can decide not to uphold your complaint;

(c)   he can decide that the publication concerned has offered to take, or has taken, action which, in his opinion, is or was sufficient to resolve your complaint;

(d)  he can decide that there is insufficient evidence available to him to make a decision on your complaint.  

The procedures for the making of decisions by the Press Ombudsman do not provide for oral hearings.

All previous decisions of the Press Ombudsman are available here.


What happens if the Press Ombudsman upholds my complaint?

If any part of your complaint is upheld, the publication concerned must publish that part of the decision in accordance with the provisions of the Press Council’s Publication Guidelines, unless the decision has been appealed by either you or the editor. Please see here for the Press Council’s appeals procedures.


Can the Press Ombudsman decide not to make a decision on my complaint?

Yes - instead of making a decision on your complaint, the Press Ombudsman may exercise his discretion to refer the complaint directly to the Press Council of Ireland for decision.  If he decides to exercise his discretion in this manner he will advise you and the editor accordingly.  The Chairman of the Press Council may then activate a sub-committee of the Press Council to consider the complaint and make a decision.


Can I appeal a decision of the Press Ombudsman?

Yes, - you can appeal a decision of the Press Ombudsman to the Press Council of Ireland.  You can read about the appeals procedure here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

© 2016 Press Council of Ireland and Office of the Press Ombudsman
  • 3 Westland Square  Pearse Street Dublin 2,  Ireland
  • Phone: +353 1 6489130
  • Fax: +353 1 6740046
  • Email: info@presscouncil.ie

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